IT management and cybersecurity · Panama

Well-run, secure and compliant IT infrastructure for financial institutions

We run and improve the technology of banks, broker-dealers, trust companies and fintechs: servers, networks, cloud, Microsoft 365, backups and remote support, with security and compliance built in from the start. We also serve companies in other sectors. More than 20 years of experience in regulated financial environments in Europe.

Request a reviewOur services
Systems administrationNetworkingMicrosoft 365Hybrid cloudData centerBackup and monitoringCybersecurityBusiness continuity

Services

From day-to-day infrastructure management to strategy, always with the demands of the financial sector in mind.

IT management and operations

We take care of your infrastructure day to day, or strengthen your in-house team where needed.

Systems and server administration

Day-to-day management of servers, directory and virtualisation, with documented procedures and change control.

  • Windows Server, Linux, Active Directory and Entra ID
  • Planned patching and updates
  • Virtualisation and containers (VMware, OpenShift)
  • Up-to-date technical documentation and inventory

Networking and connectivity

Stable, fast and well-segmented networks across offices, data center and cloud.

  • LAN, WAN and Wi-Fi design and administration
  • Firewalls, VPN and remote access
  • Segmentation and redundant links
  • Performance troubleshooting

Microsoft 365 and workplace

Productive, managed and protected work tools for all staff.

  • Exchange Online, Teams, SharePoint and OneDrive
  • Device and app management with Intune
  • User joiners, movers and leavers
  • Licence optimisation

Monitoring, backup and operations

Spot problems before users do and know for certain that your data can be recovered.

  • Availability, capacity and performance monitoring
  • Backups with regular restore tests
  • Incident, request and change management based on ITIL
  • Monthly service reports

Cloud and hybrid infrastructure

Architectures on Microsoft Azure and hybrid environments, without losing control or compliance.

  • Architecture and landing zone design
  • Planned cloud migrations
  • Azure resource administration
  • Cost optimisation

Data center

Hands-on experience running data centers: design, physical infrastructure and colocation provider selection.

  • Facility assessment (power, cooling, physical security)
  • Colocation provider due diligence
  • Redundancy design
  • Capacity planning

Security, risk and IT leadership

Protection, continuity and governance, with the board and the regulator in mind.

Cybersecurity

We assess and strengthen your organisation's security posture, from the network to the end user.

  • Risk and vulnerability assessments
  • Network architecture and next-generation firewalls
  • Identity and access management (MFA, privileged access)
  • Server and cloud hardening

Operational resilience

Your business must keep running through any disruption. We design and test continuity.

  • Business impact analysis (BIA)
  • Business continuity (BCP) and disaster recovery (DRP) plans
  • Immutable backup strategies
  • Documented recovery tests

Incident response and crisis management

When an incident strikes, every hour counts. We prepare your organisation to react in an orderly way and communicate clearly.

  • Incident response plans and playbooks
  • Crisis committee, roles and escalation
  • Tabletop exercises with senior management
  • Communication with regulators, clients and the media

IT governance and compliance

Technology risk management frameworks aligned with the Superintendency of Banks, the Securities Market Superintendency and Panama's Law 81 on data protection.

  • Regulatory gap analysis
  • IT policies and procedures
  • Audit and inspection readiness
  • ISO/IEC 27001, NIST CSF, PCI DSS, SWIFT CSP references

Vendors and outsourcing

Outsourcing transfers operations, not accountability. We help you choose, coordinate and assess your vendors.

  • IT and cloud vendor due diligence
  • Contracts, SLAs and audit clauses
  • Third-party coordination and periodic reviews
  • Exit strategies

Fractional CIO / CISO

Part-time senior technology leadership for organisations that need direction without a full-time hire.

  • IT strategy and roadmap
  • Board and committee reporting
  • Budget and vendor management
  • Support on critical projects

Solutions to get started

Well-defined engagements with scope, timeline and a fixed price agreed in writing, delivering concrete results from the very first project.

Infrastructure health check

Approx. 2 weeks

Who it is for: Financial institutions and companies that want to know the real state of their servers, network, backups and Microsoft 365.

What you get

  • Inventory of systems, network and licences
  • Review of configuration, patching, backups and monitoring
  • Prioritised issues, with quick wins identified
  • Improvement plan with estimated costs
Request a proposal →

Managed IT and remote support

Monthly fee

Who it is for: Financial institutions and companies in any sector without an in-house IT team, or that need to strengthen it.

What you get

  • Remote support for users and systems
  • Administration of servers, network and Microsoft 365
  • Patching, verified backups and monitoring
  • Incident and request handling with agreed service levels
  • Monthly report and review meeting
Request a proposal →

Technology risk assessment

Approx. 4 weeks

Who it is for: Banks and supervised entities preparing for an inspection or wanting a clear view of where they stand.

What you get

  • Gap analysis against applicable regulation, ISO/IEC 27001 and NIST CSF
  • Prioritised risk map
  • 12-month roadmap with estimated costs
  • Executive briefing for the board
Request a proposal →

Cyber crisis tabletop exercise

1 day + report

Who it is for: Senior management and crisis committees who want to test their readiness for a major incident.

What you get

  • Realistic scenario tailored to your organisation: ransomware, data leak or vendor outage
  • Facilitated session with senior management
  • Lessons learned and action report
  • Improvements to the incident response plan
Request a proposal →

Cloud or colocation vendor due diligence

2 to 3 weeks

Who it is for: Organisations about to sign or renew a contract with a critical technology vendor.

What you get

  • Security, continuity and data location assessment
  • Contract, SLA, audit rights and exit strategy review
  • On-site facility visit, where applicable
  • Report with risks and recommended conditions
Request a proposal →

Fractional CISO / CIO

Monthly retainer

Who it is for: Organisations without a full-time senior IT or security leader.

What you get

  • Monthly time commitment set in the contract
  • Committee participation and board reporting
  • Vendor and critical project management
  • Support during incidents
Request a proposal →

Our approach

A clear method with concrete deliverables at every stage.

Assess

We understand your business, infrastructure and regulatory exposure, and identify priority gaps and risks.

Plan

We define a realistic roadmap with clear priorities, costs and owners.

Implement

We support execution alongside your team and vendors, with quality control at every step.

Run and improve

We operate, measure and update. A healthy, secure infrastructure needs constant care, not a one-off project.

Regulatory frame of reference

We align every engagement with the rules your organisation must follow and the standards expected by auditors, correspondent banks and parent companies.

Panama

  • Superintendency of Banks, Rule 3-2012Guidelines on information technology risk management.
  • Superintendency of Banks, Rule 11-2018Provisions on operational risk.
  • Securities Market SuperintendencySupervisory requirements for broker-dealers and other licensed entities.
  • Law 81 of 2019 and Executive Decree 285 of 2021Personal data protection.

International standards

  • ISO/IEC 27001:2022Information security management system.
  • NIST Cybersecurity Framework 2.0Cyber risk management framework.
  • PCI DSS v4.0Payment card data security.
  • SWIFT Customer Security ProgrammeSecurity controls for SWIFT users.

Groups with a European parent

  • DORA, Regulation (EU) 2022/2554Digital operational resilience of the EU financial sector.
  • FINMA, Circular 2023/1Operational risks and resilience of banks in Switzerland.
  • EBA/GL/2019/02European Banking Authority guidelines on outsourcing.

For reference only: on every engagement we check the current text of the regulation that applies to your organisation.

Why SecureTech

  • Regulated finance experience: more than 20 years leading IT, security and operations in multinational groups and in the Swiss and European financial sector.
  • Hands-on operations: we have run data centers, networks, servers and cloud: we know day-to-day operations, not just policies.
  • Technical and business view: we speak the language of the regulator, the board and the technical team.
  • Independence: we do not resell products: we recommend what is right for your organisation.
  • International standards: we bring European best practice to Panama's regulatory context.
  • Multilingual: we work in Spanish, English and Italian.

Certified expertise

Microsoft Azure Solutions Architect ExpertMicrosoft 365 Administrator ExpertFortinet CybersecurityCisco CCNARed Hat OpenShiftVMware (Broadcom)Veeam Certified EngineerITIL

Certifications and training held by our team across cloud, security, infrastructure and IT management.

Where we focus

Our specialism is the financial sector: we understand the technology, operational and regulatory demands of each type of institution.

Banks

Stable, well-documented infrastructure, cybersecurity and continuity in line with the Superintendency of Banks' requirements.

Broker-dealers

Trading platform availability, client data protection and Securities Market Superintendency requirements.

Trust companies

Confidentiality of client and beneficiary information, access control and traceability.

Insurers

Protection of sensitive data, systems modernisation and vendor management.

Fintechs

Well-run cloud, scalable operations, security by design and readiness for supervision.

Wealth managers and family offices

Discreet, robust infrastructure, executive cybersecurity and continuity.

Also for companies in other sectors. Retail, professional services, logistics, private healthcare and any organisation that needs stable, secure IT: we apply the same method and the same standards, with a service sized to your organisation.

Confidentiality and security

We handle sensitive information and protect it with the same rigour we recommend to our clients.

Non-disclosure agreement

We sign an NDA before receiving any sensitive information.

Least access

We only ask for the access and data we need, for as long as we need them.

Protected information

Client documents are stored encrypted and returned or deleted at the end of the engagement.

Vendor due diligence

On request, we provide the documentation your risk or procurement team needs to assess us.

Frequently asked questions

Do you only work with banks?

No. Our specialism is financial institutions (banks, broker-dealers, trust companies, insurers, fintechs, wealth managers and family offices), but we also run and protect IT for companies in other sectors.

Can you take care of our day-to-day IT administration?

Yes. With managed IT we look after servers, network, Microsoft 365, backups, monitoring and remote support for your users, with service levels agreed by contract. We can also support your in-house team in specific areas only.

Do you work with our current IT provider?

Yes. We can coordinate or oversee them, assess their service and, if needed, support an orderly change of provider.

Do you replace the external auditor?

No. We prepare your organisation for audits and inspections and support you through them, but we do not issue audit opinions. This keeps both roles independent.

Do you sell products or licences?

No. We do not resell products or licences: our recommendations are independent of any vendor.

How long does an assessment take?

Usually about four weeks, depending on the size of the organisation and the availability of information. The exact timeline is set out in the proposal.

Do you work on site or remotely?

Both. Day-to-day administration and user support are delivered mainly remotely, over secure, encrypted connections that you authorise. Key interviews, visits and workshops take place in person in Panama.

Which languages do you work in?

Spanish, English and Italian. Reports can be delivered in Spanish or English, for example for the parent company.

How do you protect our information?

We sign a non-disclosure agreement, apply the principle of least access and keep documents encrypted during the engagement. At the end, we return or delete them.

Let's talk about your technology

A no-obligation first conversation to understand your needs and propose next steps.

What happens next

  1. We read your message and reply personally.
  2. We arrange a no-obligation first conversation, in person or by video call.
  3. We send you a proposal with a clear scope, timeline and cost.

If you prefer, we sign a non-disclosure agreement (NDA) before the first meeting.

✉ info@securetech.com.pa⌖ Torre Global Bank, Calle 50, Piso 16, Oficina 1602, Panama City, Panama
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